Find your problem, follow the steps, and show the Chinese sentence to someone nearby.

Payment didn't work

  • Try another card inside Alipay or WeChat Pay.
  • Keep some cash in small notes; shops must accept it.
  • Show the sentence below to the cashier.

Show this:

我的手机支付用不了,可以付现金吗?

No internet

  • Turn data roaming or your eSIM off and on again.
  • Hotels, cafés and stations usually have free Wi-Fi.
  • Ask staff for the password.

Show this:

请问这里有Wi-Fi吗?密码是多少?

Taxi / DiDi

  • Show your address card to the driver.
  • If DiDi won't work, ask your hotel or a shop to call a taxi.

Show this:

请帮我叫一辆出租车,谢谢。

Hotel check-in

  • Have your passport and booking confirmation ready.
  • If they can't find the booking, show them the booking email.

Show this:

我在网上订了房间,这是我的护照。

Ticket / entry problem

  • Go to the visitor service desk with your passport.
  • Tickets are checked against your passport number.

Show this:

我用护照预约了门票,请帮我查一下。

I'm lost

  • Stay where you are and open Amap.
  • Show your address card to staff, a shop or the police.

Show this:

我迷路了,请问这个地方怎么走?